Managing social interaction as a key to organizational decision making : from problem solving to sensemaking and design
Working paper
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http://hdl.handle.net/11250/164324Utgivelsesdato
2007Metadata
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Sammendrag
It is argued that the design of decisions is a process that in many ways is shaped by
social factors such as identities, values, and influences. To be able to understand how
these factors impact on organizational decisions, the focus must be set on the
management level. It is the management that shoulders the chief responsibility for
designing collective actions, such as decisions. Our propositions to management for
improving the quality of organizational decisions are these: 1. The identity of the people
involved in organizational decision making affects the quality of decisions and should be
taken into account in the design of decisions, 2. The decision maker or designer of
decisions should engage the members of an organization to create a shared vision, 3.
Getting the members of an organization to express and share common values should
improve the decison making process, and 4. Being able to socially influence the
members of an organization, as well as letting them participate in the process should
improve the quality of decisions.
Utgiver
Norwegian School of Economics and Business Administration. Department of Strategy and ManagementSerie
Discussion paper2007:2