Browsing NHH Brage by Author "Øgaard, Torvald"
Now showing items 1-2 of 2
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The role of organization culture in service operation : effects on customer satisfaction and employees' affective outcomes
Øgaard, Torvald (Doctoral thesis, 1999) -
Say it’s fantastic or say nothing at all: Effects of feedback on consumers’ satisfaction with the outcome of co-production
Furenes, May Irene; Gjerald, Olga; Øgaard, Torvald (Peer reviewed; Journal article, 2018)