• Envisioning trust: Metaphors and situations 

      Johansen, Svein Tvedt; Espedal, Bjarne; Grønhaug, Kjell; Selart, Marcus (Conference object, 2013)
      In this article we argue that the experience and effects of trust are influenced by how people construe trust in specific situations – people are not merely passive receptacles of information but bring their own understanding ...
    • Influences of Emotional Intelligence on Perceptions of Thrustworthiness 

      Lee, Wing Shing; Selart, Marcus (Conference object, 2009)
      By adopting social exchange theory and the affect-infusion-model, we hypothesized that emotional intelligence (EI) would have an impact on three perceptions of trustworthiness – ability, integrity and benevolence – at the ...
    • The How's and Why's of Trust: On Goals, Mind-sets and Trust 

      Johansen, Svein Tvedt; Selart, Marcus Oliver (Conference object, 2011)
      In this paper we seek to disentangle goals and trust, and argue that people’s goals in interacting with other people influence the experience of trust. The experience of trust is not merely a cause of interaction and risk ...
    • The influence of emotions on trust in experienced betrayal situations 

      Lee, Wing Shing; Selart, Marcus Oliver (Conference object, 2011)
      This article investigates the impact of different emotions on trust decisions taking the experience of betrayal into account. Thus, an experiment was created which included one betrayal group and one control group. ...
    • Toward a Framework of New Service Development Practices 

      Aas, Tor Helge; Hydle, Katja Maria; Breunig, Karl Joachim (Conference object, 2014)
      Different frameworks for New Service Development ( NSD) practices have been suggested by prior conceptual research. By exploring the practices of NSD empirically, t his paper continues the ongoing discussion ...
    • Towards a motivational cognitive model of trust 

      Selart, Marcus; Grønhaug, Kjell; Johansen, Svein Tvedt (Conference object, 2007)
      The article looks at the effects of risk on the formation of initial trust. It argues that risk influences the content of trust or the importance a trustor places on benevolence versus ability. A difference in emphasis on ...