Browsing NHH Brage by Author "Drage, Alf-Henning"
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Influences of different brand crisis on customer brand perceptions : moderating influences of brand love
Drage, Alf-Henning (Master thesis, 2014)A crisis can have a devastating effect on a brand. In this study we have sought to find out what effect different kinds of crisis has on consumers’ attitude, purchase intention, performance risk and social risk (dependent ...