• Epilogue - Service Innovation Actor Engagement: An Integrative Model 

      Hollebeek, Linda D.; Andreassen, Tor Wallin; Smith, Dale; Grönquist, Daniel; Karahasanovic, Amela; Marquez, Alvaro (Peer reviewed; Journal article, 2018)
      Purpose: While (customer) engagement has been proposed as a volitional concept, our structuration theory/S-D logic-informed analyses of actors’ (e.g. employees’) engagement in service innovation reveal engagement as a ...