Doctoral Dissertations (SOL): Nye registreringer
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"When my relationship partner fails me..." The Role of Consumer-Product Relationship in Responses to Functional Failures
(Doctoral thesis, 2017-01)This research examines consumers’ responses to a functional failure with an ambiguous cause. Empirical evidence shows that following a functional failure which involves a product service bundle (PSB), the consumer’s ... -
Middle managers’ role as change agents - Variations in approaches and their contributions to the progress of change
(Doctoral thesis, 2018-06)The purpose of this thesis is to explore the various ways in which middle managers approach their role as change agents. Existing research on organizational change has primarily emphasized the implementation of change as ... -
Predicting Credit Card Delinquency: A Fundamental Model of Cardholder Financial Behavior
(Doctoral thesis, 2019-11)This thesis proposes a model of credit card customer delinquency based on theoretical advancements in financial decision-making. As follows, this thesis has two main research purposes. First, credit card delinquency is ... -
Explaining communication effects on donation behavior: the roles of contractual relations and social information
(Doctoral thesis, 2019-06)Nonprofits play a pivotal role in society, and individual donations are the backbone of these organizations. The fight for donors, however, is more intense than ever, and charities face decreasing support from governments ... -
ERP system implementation: How top managers' Involvement in a change project matters
(Doctoral thesis, 2019-06) -
Beyond uniqueness: developing and testing a new typology of brand benefit differentiation
(Doctoral thesis, 2019-08)Customer-based brand equity (CBBE) theory, the dominant theory of branding, holds that unique associations are the main source of brand differentiation (Keller, 1993, 2012). However, the focus on unique associations as the ... -
When Leadership Matters More Than Leaders: Developing a Processual Prespective on Leadership During Organizational Crises
(Ph.d. thesis (Norges handelshøyskole), Doctoral thesis, 2017) -
Service, innovation and dynamic capabilities : from conceptualization to explanation
(Doctoral thesis, 2016-11)The overall purpose of this dissertation is to investigate the role of dynamic capabilities in service innovation. However, I do not accept the notions of service innovation and dynamic capabilities as given, but instead ... -
Online Communities for Customer Support: A Study of Participation and its Antecedents
(Doctoral thesis, 2015)In this dissertation I study consumers’ participation in online communities for customer support. Based on an extensive literature review, I identify four different ways in which consumers participate in such communities: ... -
On the nature and sources of normativity: Normativity as grounded in affective human nature
(Doctoral thesis, 2015-06)The overall aim of this project is to explore the foundations of human morality, or what is often referred to more formally as “ethics”. Consistent with widely accepted terminology in philosophy, I deploy the notion of ... -
The process of customer brand engagement in interactive contexts: Prerequisites, conceptual foundations, antecedents, and outcomes
(Doctoral thesis, 2015-11)The purpose of this thesis is to develop a conceptual and theoretical understanding of customer brand engagement (CBE) that is useful for practitioners, particularly for service firms utilizing interactive platforms in ... -
Business Incubators and Entrepreneurial Perfomance: The Influence of Network Value and Absorptive Capacity
(Doctoral thesis, 2016-02)The vast majority of businesses are either small- or medium-sized enterprises (OECD, 2003; Reijonen & Komppula, 2007; Small Business Administration, 2008). Most larger companies also started out as small businesses, sometimes ... -
Toward a Management Control System for Service Innovation Activities
(Doctoral thesis, 2010)The doctoral project reported in this thesis was carried out as an integral part of the larger TIPVIS project (Service Innovation Research Project in the Norwegian Graphic Arts Industry). This project aimed to improve ... -
Now you see me, now you don't? : effects of choice set configuration in complex choice tasks
(Doctoral thesis, 2011-10)This dissertation considers stimulus-based influences on consumer decision-making. Context effects, referred to as set configuration effects in this dissertation, have repeatedly been shown to influence choices consumers ... -
Coordinated action in reverse distribution systems
(Doctoral thesis, 2006-07)Reverse distribution systems are the topic of this thesis. The term 'reverse' refers to the collection ofproducts at end-of-life for the purpose ofrecovery and waste management. We specifically study the area of electrical ... -
Skjønnheten og udyret : kunsten å lede kunstorganisasjonen
(Doctoral thesis, 2002) -
Change processes: heading in the right direction? : a power perspective on progress measurment
(Doctoral thesis, 2004) -
Lederlegitimitet: en eksplorativ studie
(Doctoral thesis, 2004)