Blar i Thesis på forfatter "Olsen, Even Meek"
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How can service organizations improve the customer orientation of frontline employees? : a cross cultural study
Olsen, Even Meek; Sky, Astrid (Master thesis, 2013)Frontline employees, the employees with customer contact, are the face of service organizations and play a critical role in determining customer satisfaction. Service quality is greatly improved when these employees are ...