• Building Brand Relationships Online: A Comparison of Two Interactive Applications 

      Thorbjørnsen, Helge; Supphellen, Magne; Nysveen, Herbjørn; Pedersen, Per Egil (Journal article; Peer reviewed, 2002)
      Due to its potential for interactive communication, the Internet is considered a promising tool for relationship marketing. In this study, two of the most common applications for interactive communication - personalized ...