Blar i NHH Brage på forfatter "Hirth, Torje"
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ITIL : practice and theory – an empirical study
Hirth, Torje; Melander, Lars Arild (Master thesis, 2010)Through this thesis we attempt to acquire general knowledge about how to make the best use of ITIL and how to implement it sensibly in real-life situations. This aim is achieved by studying relevant literature, ...