How can Retailers Take Responsibility? : Responsible Business Model Innovation in the Retail Industry a quantitative approach

Abstract

This master thesis is one of a series of papers and reports published by the Center for Service Innovation (CSI). CSI is a coordinated effort by NHH to focus on the innovation challenges facing the service sector and involves 20 business and academic partners. It aims to increase the quality, efficiency and commercial success of service innovations and to enhance the innovation capabilities of its business and academic partners. CSI is funded through a significant eight year grant from the Research Council of Norway and has recently obtained status as a Centre for Research-based Innovation (SFI).