• norsk
    • English
  • English 
    • norsk
    • English
  • Login
View Item 
  •   Home
  • Norges Handelshøyskole
  • Thesis
  • Master Thesis
  • View Item
  •   Home
  • Norges Handelshøyskole
  • Thesis
  • Master Thesis
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Stakeholder engagement : Schiphol airport case : managing engagement with stakeholders when the interests are conflicting

Sokolova, Elizaveta
Master thesis
Thumbnail
View/Open
masterthesis.PDF (1.160Mb)
URI
http://hdl.handle.net/11250/2432324
Date
2016
Metadata
Show full item record
Collections
  • Master Thesis [4657]
Abstract
Stakeholder engagement is the process by which an organization involves people who may be

affected by the decisions it makes or can influence the implementation of its decisions. They

may support or oppose the decisions, be influential in the organization or within the community

in which it operates, hold relevant official positions or be affected in the long-term.

Companies are becoming more aware of the environment they operate in, and acknowledge the

need to care about sustainability and take into account the interests of non-financial

stakeholders while making decisions. There are GRI G4 reporting guidelines in place, that

provide guidance on how to report on sustainability, pointing out that stakeholder engagement

is crucial for identifying the material issues to include in a report. However, sometimes

companies do not follow the guidelines at all, or the stakeholder dialogue is just nominal,

resulting in artificially constructed win-win situation.

This master thesis is inspired by Habermas ideal speech situation. When steering mechanisms

(legislature, business practices) are in place, it creates a society that is willing to voice its

opinion or show discontent with actions of an organization. However, when a situation close

to this is achieved, a new issue arises – conflicting interests of stakeholders. As suggested by

Habermas’ discourse ethics mechanism, the best decision is the one when the sum of negative

consequences for stakeholders in minimized. In order to achieve that, all relevant stakeholders

need to join the debate. In addition, the debate need to keep in mind the stakeholders who can

potentially be affected, but can’t joint the debate (because they are from future generations, or

nature).

In this thesis the case of Schiphol airport is considered to illustrate how an organization

manages the engagement with stakeholders when the interests are conflicting.

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit
 

 

Browse

ArchiveCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsDocument TypesJournalsThis CollectionBy Issue DateAuthorsTitlesSubjectsDocument TypesJournals

My Account

Login

Statistics

View Usage Statistics

Contact Us | Send Feedback

Privacy policy
DSpace software copyright © 2002-2019  DuraSpace

Service from  Unit