Utfordringer i en flerdimensjonal organisasjon som er multinasjonal og prosjektbasert : en casestudie gjennomført i Offshore AS

Abstract

In this embedded case study, we explore the challenges encountered in a multinational and project-based organization, with a distinct multidimensional structure. In order to do so, we study the case of Offshore AS, with an organizational structure that places the company outside the category of a traditional matrix organization. While the challenges in matrix organizations are well known, this study aims to explore challenges in a distinct multidimensional context with an emphasis on geography, functions and project-phases. We review existing literature on organizational structure, different multidimensional organizations and, vertical and horizontal coordination mechanisms. Based on the existing literature and the context of Offshore AS, our research question is related to challenges with the use of double roles, integration and resource allocation. Following, we have conducted 14 in-depth interviews in Offshore AS. Our main findings demonstrate that challenges occur with the use of double roles and with regards to integration throughout the company. Resource allocation is not perceived as a major challenge in Offshore AS, due to low activity in the market. However, with regards to the use of double roles our findings are ambiguous. According to our findings, double roles has a negative impact on the coordinated understanding of roles and efficiency at the regional level, but also simplifies the vertical reporting lines. The key challenges with integration include areas such as strategy and overall goals, conflict, decision-making, competition and autonomy, conflicting objectives and knowledge transfer. With regards to decision-making, our findings show challenges with decisions being escalated and delays in the decision-making process. Further, findings show that these challenges are closely tied to the distribution of power and authority. The findings of this study imply that Offshore AS could benefit from the use of more mechanisms for vertical and horizontal coordination, both internally and between the different dimensions in the structure. As a result, we discuss the use of vertical and horizontal coordination mechanisms in order to handle the challenges encountered in Offshore AS.