An inquiry into low-code solutions in institutions for higher education : a case study of low-code implementation at the Admissions Office at the Norwegian School of Economics
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- Master Thesis 
The background for our research is the digitalisation strategy for the higher education sector 2017-2021, issued by the Norwegian Ministry of Education and Research. The strategy report addresses the potential for further efficiency and quality improvement through the utilisation of existing and new ICT solutions. Our study is based on Design Science Research, a methodology in which one creates knowledge in the development and evaluation of an artefact. In cooperation with the Admissions Office at the Norwegian School of Economics, we have developed a low-code solution for the process of deferment of study offer. We have used the Business Process Model and Notation Framework to document the process and developed an artefact using the lowcode development platform OutSystems. The artefact has been evaluated by industry experts to provide insight into the viability of low-code development platforms in the administration of institutions of higher education. The artefact has demonstrated that it is possible, within a short amount of time, to develop a low-code solution that removes most manual processing steps, thus reducing processing time, while still maintaining a satisfactory overview. Our findings suggest that low-code development platforms can enable non-professional developers to contribute to application development, thus increasing the number of people that can assist in the digital transformation. However, we argue that most low-code development processes are still dependent on IT professionals running the underlying IT infrastructure. We suggest that shared low-code development between institutions of higher education can reduce cost and development time, but differences in existing information systems and work processes might reduce the possibility of shared development among institutions.