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The influencer effect on tourism : shifting adventure travel behavior towards more sustainability through instagram influencers

Justianto, Melissa; Morley, Camille
Master thesis
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URI
https://hdl.handle.net/11250/2678242
Date
2020
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  • Master Thesis [4657]
Abstract
In the past few years, Instagram and the influencer marketing model has offered a significant

amount of attention and attraction to the adventure tourism industry, sourcing large crowds of

tourists to many “Instagram-famous” locations. However, the growth and practices of the

industry raise concerns about sustainability. The influencer marketing model on the Instagram

platform is a new digital relationship between influencers and followers that deserves

exploration in marketing academia. This thesis researched how sustainability education and

marketing within the influencer-follower relationship could impact the adventure tourism

industry. Our exploratory research phase provided an overview of influencer marketing, the

adventure tourism industry, and sustainable consumer behavior theory (focusing on the White

et al. (2019) SHIFT framework) to highlight the interplay between these three subjects.

Through conversations with adventure tourism and Instagram industry stakeholders, we

captured primary accounts of the impact Instagram and influencers have on Norway’s

adventure tourism market.

Our causal research experiment, among a diverse sample of 360 international respondents,

tested Instagram content promoting sustainable travel from the voice of an influencer to see if

it could change followers’ travel behavioral intentions. We found that positive improvement

to sustainable travel behavior intentions is indeed induced by Instagram influencer content,

most successfully using a “tangibility” messaging approach, using “vivid imagery, analogies,

and statistics to communicate to consumers” (White et al., 2019). This type of messaging

should be implemented immediately by adventure tourism stakeholders on the Instagram

platform to initiate the much-desired tourist education about sustainability behaviors.

Key words: Influencer marketing, influencers, followers, Instagram, adventure tourism,

sustainable consumer behavior, sustainability

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