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An explorative study of the use and implementation of new digital technologies in the management of Norwegian development cooperation projects

Haugland, Helge; Sverd, Fredrik Fløvik
Master thesis
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URI
https://hdl.handle.net/11250/2681025
Date
2020
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  • Master Thesis [3258]
Abstract
This thesis merges the aspects of results-based management systems and new digital technologies

together and explores what characterizes the use and implementation of new digital technologies

in the management of Norwegian development cooperation projects. Through three research

questions the research explores how Norwegian non-government organizations (NGOs) involved

in development cooperation projects: (1) Collect, aggregate, present, and use data in decision

making and reporting in existing management systems. (2) View the main barriers and

opportunities of new technologies and innovations in improving current management systems

and tools. (3) Perceives how new digital technologies can help facilitate learning and use of results

data in the organization.

The analysis of this thesis is based upon fifteen in-depth semi structured interviews across ten

Norwegian NGOs involved in development cooperation projects. The interviews revealed several

issues in the use and implementation of new digital technologies in Norwegian development

cooperation projects that would need further research and investigation. (1) There were large

variations in both the kinds of digital technologies the NGOs used in current management, and

large variations in the aptness of these tools to solve the management issues at hand in the

organization. (2) The small and large organizations had differentiated perceived needs and

discussions in their responses to barriers and opportunities of new technologies, and that the

response mostly encompassed technology as a barrier or opportunity in improving reporting

rather than providing data suitable for management. (3) The research suggests that one of the

constraints on learning in the NGOs might be that the organization primarily gathers results data

on behalf of others rather than enabling their own management needs. Based on these findings

further research is suggested in several areas, such as exploring suitable new digital technologies

in the management of the NGOs involved in Norwegian development cooperation projects and

unveiling possibilities of using new digital technologies to learn from the results data.

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