| dc.description.abstract | This study looks at organizational change in a digitalization context and has the purpose
of providing insight on how and why an digitalization effort might vary within departments
in the same organization. This is done by conducting an exploratory study and examining
the differences between implementation and use of a health care system (Mobil Omsorg)
within two units in the The Agency for Residential and Home Care Services in Bergen
municipality. The outcome of change processes depends on a number of elements, this
study has thus chosen to primarily focus on employee and management attitudes toward
change and change management.
Throughout our study we find that attitude towards the change and management action
has affected the seemingly differing results between the departments. We see firstly
that there exists differences between departments in the levels of resistance towards
change experienced. We see how their initial experience with the change has affected
each department in their post-implementation phase. Furthermore, we see that both
departments had a certain lack of clarity and communication regarding how the units can
capitalize and realize expected gains provided by the project. This fault in communication
originated from top management and we see how the departments have dealt with this.
Despite their seemingly differing results, we find that, in the long run, the departments
experience somewhat the same degree of success. The main difference being the time spent
on achieving this success. We see how some of the goals of the change is less dependent
on manager action to be achieved. Furthermore, both departments are being tested on
anchoring the change further in the department due to malfunctioning hardware. | en_US |
