Blar i Discussion papers (SAM) på emneord "Consumer Inertia, Inattention, Consumer Behavior, Telecom, Churn."
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The Poking Effect: Price Changes, Information, and Inertia in the Market for Mobile Subscriptions
(DP SAM;23/2018, Working paper, 2018-11)We study consumer inertia in the mobile subscription market, focusing on the decision of whether to switch to a competing provider. To identify the extent of inertia, we exploit price changes faced by 270,000 consumers of ...