Browsing Doctoral Dissertations (SOL) by Author "Sivertstøl, Njål"
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Online Communities for Customer Support: A Study of Participation and its Antecedents
Sivertstøl, Njål (Doctoral thesis, 2015)In this dissertation I study consumers’ participation in online communities for customer support. Based on an extensive literature review, I identify four different ways in which consumers participate in such communities: ...