The role of organization culture in service operation : effects on customer satisfaction and employees' affective outcomes

dc.contributor.author	Øgaard, Torvald
dc.date.accessioned	2010-12-20T13:31:18Z
dc.date.available	2010-12-20T13:31:18Z
dc.date.issued	1999
dc.identifier.uri	http://hdl.handle.net/11250/164374
dc.language.iso	eng	en
dc.publisher	Norges handelshøyskole. Institutt for strategi og ledelse	en
dc.title	The role of organization culture in service operation : effects on customer satisfaction and employees' affective outcomes	en
dc.type	Doctoral thesis	en
dc.subject.nsi	VDP::Samfunnsvitenskap: 200::Økonomi: 210::Bedriftsøkonomi: 213	en