A tool kit for measurement of organisational learning: Methodological requirements and an illustrative example

Abstract

Few studies attempt to measure organisational learning. Measurement is critical to evaluate relationships between initiatives to support learning and organisational performance. This paper proposes a theory-based tool kit for measurement of organisational learning. By tool kit we mean a collection of methods that each captures elements of the phenomenon 'organisational learning'. The paper clarifies the term and discusses requirements of theories and methods to be included in the tool kit. Some examples of theories with methods are given. Emphasis is placed on Kelly's Personal Construct Theory with the accompanying Role Construct Repertory Test to illustrate methodological requirements. Few studies attempt to measure organisational learning. Measurement is critical to evaluate relationships between initiatives to support learning and organisational performance. This paper proposes a theory-based tool kit for measurement of organisational learning. By tool kit we mean a collection of methods that each captures elements of the phenomenon ‘organisational learning’. The paper clarifies the term and discusses requirements of theories and methods to be included in the tool kit. Some examples of theories with methods are given. Emphasis is placed on Kelly’s Personal Construct Theory with the accompanying Role Construct Repertory Test to illustrate methodological requirements.