Browsing Working papers (SNF) by Author "Jakubanecs, Alexander"
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Mapping the Influence of Cultural Factors in Service Research: The role of tolerance of contradiction, optimistic/pessimistic bias, and attribution styles
Jakubanecs, Alexander (Working paper;43/12, Working paper, 2012-12)This article applies the theories on tolerance for contradiction, optimistic/pessimistic bias, and dispositionism/situationism in the context of service research to identify previously unexplored moderators of the effects ...